Every lead gets a verdict. And a reason you can read.
Armada is Convoy's AI. It picks up each lead as it lands, pulls the evidence around it, reads what Terrain knows about your company, and decides whether to close it or send it up. Every decision comes with the reason, written so you can check it. What it can't settle goes to a person, and the risky moves wait for you.
38 billing accounts signed in from Pune at 3 a.m.
What it checked- All 38 passed MFA, on managed laptops seen in the last 30 days
- Terrain: billing works from Pune until 10:00 ET, confirmed by Revenue Cycle
- No new MFA methods, inbox rules or role changes on any of them
The offshore billing shift, on its usual hours and its usual devices. Nobody was paged.
Try it live
Last night, 69 leads. Here are four.
One it sent to you, two it closed and one it handled on its own. Open each to see what Armada checked, in order, and the reason it wrote down. Then approve, agree or reopen.
Last night · 4 of 69
Imaging-vendor session on PACS-02 from a new account at 2 a.m.
New account, outside the hours your directive allows, on a crown jewel. Recommends ending the session and disabling the account. Waits on you.38 billing accounts signed in from Pune at 3 a.m.
The offshore billing shift, on its usual hours and devices. Nobody paged.41,000 file reads on the EHR share in 9 minutes
The nightly backup to the DR site. It fired 14 of the last 30 nights, so Armada proposed a tuning change.Fake payroll message sent to 212 mailboxes
Purging is below your auto-execute threshold, so Armada purged it from every mailbox on its own.Every verdict keeps its reason. Reopen any of them and it goes to a person.
+ 65 more leads, each with its reason · Open full queue
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Who decides what
You draw the line. Armada works inside it.
Some calls Armada makes on its own, some it hands to a person, and some it can only recommend. Your settings and your Terrain decide which is which.
On its own
It works the lead and closes the noise.
Armada investigates every lead. False positives and non-concerns close with the reason written down, and the response actions you've set to run on their own, like purging a message from every mailbox, run without waiting.
Sends it up
The hard ones go to a person.
When a lead doesn't settle, Senior Armada takes a second look. If it still needs judgment, it goes to a Convoy operator or to your own team, depending on whether you run Convoy managed, co-managed or self-managed.
Waits for you
It asks before the risky moves.
Containment above your auto-execute threshold waits for someone to approve it. So does anything on a system Terrain marks as a crown jewel, and those follow the rule your team wrote for them.
You move the line
Three settings, all yours.
Raise or lower the auto-execute threshold, mark what counts as a crown jewel, and turn any Terrain fact into a directive Armada has to follow. Every change is logged with who made it and when.
What Armada may run without asking.
Systems where every action waits for a rule and a person.
Rules from your team that triage must follow on every lead.
Across the platform
One AI, reading the same data you do.
Armada reads from the same source of truth as every product in Convoy, so the facts behind a verdict are the ones you'd find yourself. You'll run into it wherever there's work to do.
Check its work
Read any verdict. Disagree with any of them.
Every decision Armada makes stays on the record with its reasoning, and you can reopen any of them.
The reasoning
What it checked, in order.
Each verdict lists the evidence Armada pulled, the Terrain facts it relied on and how sure it was, so you can see why a lead was closed.
Reopen
Disagree in one click.
Reopen a closed lead and it goes to a person with your note. If the call was wrong because a fact was missing, add it to Terrain and the next lead is read your way.
Ask Armada
Ask it about any lead.
Why did you close this? What else did this account do this week? Have we seen this before? The answers come from your own data, with the evidence attached.
Your own AI tools
Read it over MCP.
Your own AI tools can read leads, verdicts and reasons through the MCP server, with the same permissions as the console. Every action by a person, a playbook or an AI tool lands in one audit log.
See what Armada does with your own leads.
Connect your first source and Armada starts working leads. Read every verdict, reopen the ones you disagree with, and decide how much it may do on its own.